How to Treat Guests with Food Allergies
Your role is not to make the decision for the guest. Instead, gather accurate information from the kitchen, communicate it clearly and honestly, and allow the guest to decide what feels safest for them. Always approach these conversations with care and reassurance, helping the guest feel informed and respected.
Five Short Lessons
Read in order if you’re new to allergy tickets. Jump ahead if you already know part of it.
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1
Taking Allergy OrdersGet the facts right, speak carefully, and leave the decision with the guest.
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2
Cross-ContactWhat “possible contact” really means, and how to explain it without guessing or scaring people.
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3
The Major AllergensThe Big 9, plus places they show up on menus.
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4
Reading Ingredient LabelsFind the ingredients list and Contains line. Do not guess when a label is unclear or missing.
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5
If a Guest ReactsStay calm, get help, and keep your words steady. Joking about allergies is never okay.
When you finish the lessons, check yourself with the Quiz.
People with food allergies already live with that worry every day. A good server lowers it by being accurate, honest, and careful with what they say. This site does not replace your restaurant’s allergy procedures. Follow house policy when something is unclear.
Educational resource only. Not medical or legal advice. In an emergency, call local emergency services.